Help Center

Ferry sailings can sell out quickly, especially during summer, public holidays and weekends. For the best prices and availability, we recommend booking a few weeks before your trip.

Enter passenger details exactly as shown on the ID or passport, choose the correct date and port, and add complete vehicle details if you are travelling with a vehicle.

Most ferry companies provide e-tickets. You can receive your e-ticket by email or download it from your account. Some sailings may require collecting a printed ticket from the port ticket office.

We recommend arriving at the port at least 30-60 minutes before departure. Keep your ID or passport and ticket ready to complete boarding and control procedures.

Passengers travelling with a vehicle usually need to arrive earlier. After vehicle check-in is completed, follow the instructions given by the port staff.

Many ferry companies allow date or time changes. Change conditions may vary depending on the ticket type and ferry operator.

Refund conditions depend on the ferry operator's policy. Flexible tickets may allow full or partial refunds, while promotional tickets may be non-refundable.

Yes. Most operators apply a deadline before the departure time for ticket changes and cancellations.

Approved refunds are usually returned to the original payment method within a few business days.

For round-trip tickets, refunds for only the unused leg depend on the ferry operator's policy.

In these cases, operators usually offer a full refund or a free date change.

Some ticket types allow free changes, while others may require an additional fee.

You can manage your booking online through your account or contact our customer support team for assistance.

Sailings may be cancelled or delayed for safety reasons during strong winds, storms or similar weather conditions.

An e-ticket is a digital ticket that you can use from your phone or as a printout without needing a traditional paper ticket.

Some ferry companies require online check-in, while others allow boarding directly with an e-ticket.

Standard, flexible and promotional tickets are the most common ticket types. Each has different change and refund conditions.

Ferries usually include seating areas, cafes or restaurants, restrooms and, on some routes, cabin options.

Many ferry companies allow pets. Transport conditions and required documents may vary depending on the operator.

You can pay securely by credit card, debit card and, in some cases, digital payment methods.

All payments and personal data are protected with up-to-date security standards and encryption technologies.