1. Parties and Scope
All services and ticketing transactions offered through Ferrybook.com ("Site") are carried out by Navigate Travel Technologies Turizm Ltd. Şti. ("Our Company" or "Company") (TÜRSAB Document Name: Navitrip Travel), registered at Cevat Şakir Mah. İsmet İnönü Cad. No:63/1 Bodrum/Muğla. Our company may collect personal data for various purposes. Below, it is stated how and in what manner the collected personal data is gathered, and how it is protected.
2. Collection and Purpose of Personal Data
During ferry ticket inquiries, reservations, purchasing processes, and membership procedures via Ferrybook.com, certain personal information about passengers/members (such as Name, surname, TR ID number / Passport number, date of birth, phone, address, or e-mail addresses) is collected by our Company due to the nature of the business.
This data is used for the following purposes:
- Carrying out ferry ticket sales transactions,
- Transmitting mandatory passenger manifests to the relevant ferry operator company organizing the ticketed voyage,
- Contacting the User in cases such as cancellation, refund, voyage change, or delay,
- Issuing invoices and conducting legal accounting transactions.
3. Campaigns and Notifications
Our company may send campaign information, information about new routes, and promotional offers to its customers and members from time to time. Our members can make any choice regarding whether or not to receive such information while becoming a member, and later, after logging in, they can change this choice from the account information section or notify us via the cancellation link in the informational message they receive.
4. Security of Personal Data and Sharing with Third Parties
Personal information transmitted electronically during the approval process carried out over our platform will not be disclosed to third parties outside the determined purposes and scope. Due to the nature of the service, your data is only shared with; the relevant maritime companies (ferry operators) which are the actual carriers of the ticket you purchased, and the intermediary institutions providing secure payment infrastructure.
Our company may link to other sites within our platform. Our company bears no responsibility for the privacy practices and contents of the sites accessed via these links.
5. Exceptional Cases
In the limited cases specified below, our company may disclose the information of users to competent authorities outside the provisions of this "Privacy Policy":
- To comply with the obligations brought by the legal rules issued by competent legal authorities such as Laws, Decree Laws, Regulations, etc.,
- For the purpose of an investigation or inquiry carried out in accordance with the procedure by a competent administrative and judicial authority (Requests from the Ministry of Transport, Port Authorities, Police, and Customs units),
- In cases where it is necessary to provide information to protect the rights or security of users.
6. Payment and Credit Card Security
Our company prioritizes the security of credit card holders who shop on our site. Your credit card information is never stored in our system. During the shopping process, the information regarding the credit card used is encrypted with a 256-bit SSL (Secure Sockets Layer) protocol independently of our site and delivered to the relevant bank or BRSA-approved payment institution for querying. Since no information regarding the card can be viewed and recorded by us, third parties are strictly prevented from capturing this information under any circumstances.
7. Use of IP Addresses and Browser Cookies
To identify system-related problems and quickly resolve any issues that may arise regarding the service provided, our Company records and uses the IP addresses of its members. Additionally, our company uses cookies to collect information about users visiting our store, to facilitate site usage, and to store preferences.
8. E-Mail Security
Never write your credit card number or passwords in the e-mails you send to our site's Customer Service regarding any of your orders. Information contained in e-mails can be seen by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.
9. User Rights (KVKK Article 11 / GDPR)
Within the scope of the Personal Data Protection Law No. 6698 (KVKK) and relevant privacy regulations, users have the right to learn whether their personal data is processed, to request information if it has been processed, to request its correction if it is processed incorrectly, and to request its deletion or destruction within the framework of legal conditions. You can submit these requests to us through our communication channels below.
Our company may change the provisions of this "Privacy Policy" at any time. Changes to the policy take effect the moment they are published on the site.
10. Contact Information
For any questions, suggestions, and requests regarding our privacy policy, you can reach us from the contact information below.
Company Title: Navigate Travel Technologies Turizm Ltd. Şti.
TÜRSAB Document Name: Navitrip Travel (18616)
Tax Office and No: Bodrum V.D. / 6301458990
Address: Cevat Şakir Mah. İsmet İnönü Cad. No:63/1 Bodrum/Muğla
Phone: +90 252 606 01 20
E-Mail: [email protected]